Terms of service

Last updated: June 10, 2026

Welcome to REN & HEM. By accessing or using our website at renandhem.com and purchasing our products, you agree to be bound by the following Terms of Service.

1. General

REN & HEM operates this online store. The terms "we", "us" and "our" refer to REN & HEM. By visiting our site and purchasing from us, you agree to be bound by these Terms, which apply to all users of the site.

2. Products and Pricing

We reserve the right to modify or discontinue any product at any time without notice. Prices are subject to change without notice. We have made every effort to display product colours and images accurately, but cannot guarantee perfect colour accuracy on all screens.

3. Orders and Payment

We reserve the right to refuse any order. You agree to provide accurate and complete purchase information. All payments are processed securely. We accept major credit cards and PayPal.

4. Shipping and Delivery

We ship worldwide. Shipping times and costs vary by location and are calculated at checkout. REN & HEM is not responsible for delays caused by customs or third-party couriers. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

We offer a 30-day satisfaction guarantee. If you are not satisfied, contact us within 30 days of receiving your order. Items must be returned unused in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

6. Intellectual Property

All content on this site is the property of REN & HEM and protected by applicable intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

7. Prohibited Uses

You may not use our site for any unlawful purpose, to violate any regulations, to infringe our intellectual property rights, or to harass, abuse or harm others in any way.

8. Disclaimer of Warranties

We do not guarantee that our service will be uninterrupted, timely, secure or error-free. Your use of the service is at your sole risk.

9. Limitation of Liability

REN & HEM shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our site or products, to the fullest extent permitted by law.

10. Governing Law

These Terms shall be governed by applicable law. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the applicable territory.