Shipping policy

Shipping & Delivery

How long does shipping take?

Standard shipping takes 7–14 business days. We process all orders within 1–3 business days before dispatch. You’ll receive a confirmation email with your tracking information as soon as your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping times and costs may vary depending on your location. Any applicable customs duties or import taxes are the responsibility of the customer.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use it to follow your package’s journey on the carrier’s website.

My order is taking longer than expected — what should I do?

Occasionally, shipping may be delayed due to high demand, customs processing, or carrier delays. If your order hasn’t arrived within 20 business days, please contact us at hello@renandhem.com and we’ll look into it right away.