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Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. We want you to love what you ordered — if something isn’t right, we’ll make it right.

How do I start a return?

Email us at hello@renandhem.com with your order number and reason for the return. We’ll guide you through the process step by step.

When will I receive my refund?

Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days to your original payment method. Please note that shipping costs are non-refundable.

My order arrived damaged or defective — what now?

We’re sorry to hear that! Please email us within 7 days of delivery with a photo of the damage. We’ll send a replacement or issue a full refund — no need to return the item.