Kontakt

We're here to help

REN & HEM is a small independent home goods store. Every message is read and answered by a person — usually by Marina, who runs it.

Email us

hello@renandhem.com
We reply within 24–48 hours, Monday to Friday.

We don't have a phone line. We're a small team and email lets us give every question a proper, traceable answer — and it means you always have our reply in writing.

What we can help with

Where is my order? Send us your order number and we'll track it for you.
Returns and exchanges. 30 days from delivery. Email us and we'll walk you through it.
Something arrived damaged. Send a photo within 7 days and we'll replace it or refund you — you don't need to send it back.
Product questions. Materials, sizes, care instructions, or help choosing between options.

Before you write about a late order

Our products are shipped directly from our supplier's warehouse, so standard delivery is 10–20 business days after dispatch, and orders are processed within 1–3 business days before that. If it has been more than 25 business days since you ordered, email us and we'll chase it.